Error communicating with the API - Automation for Jira

Shah Baloch

I set up automation whenever a high-priority issue gets created in a project it should send a notification to a team in MS Teams. However, I'm getting the below error when the rule run.

Error communicating with the API

408 - {"errorMessage":null,"message":null,"warningMessages":[],"errorMessages":["Request timed out."],"errors":{},"status":408}

 Here is the JQL when it passes then it should trigger the notification:

project = "SUP" AND status = Open AND priority = High AND created >= -5m

Any idea why I'm getting the error and how can I fix it?

Thank you

Bill Sheboy

Hi @Shah Baloch 

Did you first setup things on the MS Teams side to receive things?  If not, please take a look that the steps in this documentation:

https://support.atlassian.com/cloud-automation/docs/use-automation-with-microsoft-teams/ 

Kind regards,
Bill