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Account and SSH when SSO with Google

albertuan

Some time ago I used SourceTree via SSO authentication with google and its HTTPS protocol.

Punctually after a few weeks or months the token expires and sometimes I can no longer access the repo.

So I tried to use SSH keys which are MUCH more stable, and work great when they work. In fact, the repo often remains inaccessible to me for a few hours and then starts working again.

I also tried to connect the computer via cell phone by removing all firewalls but nothing ... I think it's not my connection.

Is anyone else experiencing these disruptions?

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Norbert Csupka

Hi Albert,

Thank you for contacting Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you!

I would like to inform you that we're not experiencing any issues with Bitbucket Cloud and personally when I use SourceTree it's working as expected for me.

Can you tell me whether if you're using the latest version of SourceTree?
Do you get any error message when you try to access repositories, but it fails?

Please let me know, we're here to help.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

albertuan

Hi Norbert,

This is the log of my commit with push.

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks commit -q -F C:\Users\xxxxxx_xxxxxxxxx\AppData\Local\Temp\iq352h03.2sg
git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags --set-upstream origin 260-TU001:260-TU001
Pushing to bitbucket.org:xxxxx/xxxxxxxxxxxxxxxxx.git
Connection reset by 104.192.141.1 port 22
fatal: Could not read from remote repository.

This is my configuration of SourceTree 3.4.7 (windows)

In the BitBucket user configuration, there are the keys (and it works fine many time a day)

P.S. ... no it is not working, probably in a couple of hours it will work fine!

albertuan

Now it works, a few minutes later, without changing any configuration.

Norbert Csupka

Hi @albertuan

This is sound interesting. Currently when your system is trying to connect to 104.192.141.1 IP, it's trying to connect to an AWS Global Accelerator IP: https://bitbucket.org/blog/speeding-up-bitbucket-cloud-with-aws-global-accelerator-and-adding-some-new-ip-ranges

I suspect your system might be having issues to connect to the AWS Global Accelerator service.

As a workaround, temporarily can you change your hosts file so that it points to the old original Bitbucket Cloud IP, which is not using the AWS service?

18.205.93.1 bitbucket.org

Please let me know if that helps.

I'm looking forward to hear from you, Albert.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

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