How display issue type icon in email?

Shah Baloch

I created a schedule that pulls high-priority issues that have not been updated in two days and it will send the list of the issues to the assignees via email. However it does not include issue-type icons, it is just sending issue types' names. Is there a way to include issue-type icons?

{{#issues}}
<tr>
<td>{{key}}</td> 
<td>{{issueType.name}}</td>
<td>{{summary}}</td> 
<td>{{status.name}}</td>
<td>{{assignee.displayName}} &emsp; </td>
<td>{{updated.format("MM/dd/yyyy")}}</td>
</tr>

Any idea how to include icons?

Thank you

Mykenna Cepek

There may be a better solution, but I'll suggest an approach I'd use to solve this.

I see you're using Jira Server, which I don't have access to. I'll show my work here for a Jira Cloud solution, and you can replicate the effort to find what works for you.

I'd start by investigating the URLs that Jira uses to display the issue type icons of interest. After all, they are just image files that all your Jira users already can access.

In the Chrome browser, I can right-click on an icon and use "Open image in new tab". Doing this on an issue type icon in Jira will reveal a URL to that icon. In my Jira Cloud instance for an Epic issue type icon, I see:

https://xxx.atlassian.net/images/icons/issuetypes/epic.svg

I was able to replace "epic" with "story" and "subtask" in my instance and see the right icons.

Based on this, I created a test rule which replicated part of your table:

This simply maps {{issueType.name}} to all lowercase letters and embeds it in the URL for the icon. Here's a text version of that magic line above (for easier copy/paste):

<td><img src="https://xxxx.atlassian.net/images/icons/issuetypes/{{issueType.name.toLowerCase()}}.svg"/></td>

Testing my rule showed me this in an email:

I can't explain the odd border on the first icon. Hopefully it looks normal for you.

_ _ _ _ _ _ _

A few additional notes about this approach:

• Reminder: the URLs shown here might differ from what your Jira instance uses for issue type icons. You'll have to discover what URLs to use for your Jira.
• In my Jira Cloud instance, some of my icons came back with a different URL path like:
  xxx.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10315?size=medium
  which I ended up ignoring. Instead I hacked the "nice" URL that I found for one icon to make that URL format work for all the icons of interest.
• An assumption in this solution is that that the {{issueType.name}} perfectly maps to the icon names in your instance. That assumption may not hold for all issue types in your instance. In that case, you'll need a different approach. Instead of a single smart value expression using toLowerCase(), you'll need a series of conditionals like the following example:

 <td><img src="http://xxx.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/{{if(equals(issueType.id,10000))}}10315{{/}}{{if(equals(issueType.id,10001))}}10312{{/}}?size=medium"/></td>

This is ugly, and a bit brittle. But it'll work!