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How can I check if all the Linked Issues or child issues are closed/resolved or not ?

Shrikant_2py51w

Hi ,

I have the requirement to check when all the linked issues are resolved, then the parent issue should be resolved.

I tired using the automation for JIRA but the problem is it is not checking for all the linked issues even if one of the linked issue is resolved the automation rule triggers and resolves the parent issue.

Could you please let me know how to check for all the linked issues and not only ONE ?

I want to check for all the Linked Issues or child issues and when ALL the linked issues or child issues are resolved then only the parent should be resolved

pfa image for my automation rule.

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Accepted answers

Mikael Sandberg

The automation you tested is misconfigured, because it will transition issues based on your schedule and ignore the branch. What you are looking for is something like this:

Screen Shot 2022-02-21 at 7.39.25 AM.png

This one is an example from the Automation library, just change the parent branch to be the linked parent instead.

All comments

Joe Stowell

I'm not certain if this can be achieved by Automation but, we have something similar in the Workflows where when a ticket has a linked issue/sub-task, it can only be transitioned once the child tickets are completed.

I'm not sure if this can help you.

Mikael Sandberg

The automation you tested is misconfigured, because it will transition issues based on your schedule and ignore the branch. What you are looking for is something like this:

Screen Shot 2022-02-21 at 7.39.25 AM.png

This one is an example from the Automation library, just change the parent branch to be the linked parent instead.

Shrikant_2py51w

@Mikael Sandberg

Hi Mikale

That does not work, I have tried for linked issue but its not checking for all the linked issues even if any one of the linked issue is resolved /closed it Resolves/Closed the Parent Issue.

Mikael Sandberg

Did you use the linked issues branch rule? That one will process all linked issues similar to this automation in the library:

Screen Shot 2022-02-22 at 7.27.14 AM.png

As you can see from this example what you want do do to the linked issues has to happen within that branch. If you compare this to the rule you tried, in your rule the transition is for the issue that triggered the rule, not the linked issues like in the example above.

shrikant maheshwari

@Mikael Sandberg

Hi Mikael,

So the requirement is I have an X Project and whatever issues I have in that project if they have any linked issues from any other project say Y or Z.

Then once all the linked issues are resolved from the projects Y and Z then automatically the corresponding issue from X project should also be resolved.

I have X project which has ISSUE KEY X-1

Now I have projects Y and Z which has Issue Key Y-1 and Z-1.

Y-1 and Z-1 are linked to X-1.

Now as soon as when Y-1 and Z-1 are resolved then automatically X-1 should be resolved.

If I choose what you suggested this does not work. Could you share the screen shot where the above case works

Mikael Sandberg

So based on your requirements the automation would look something like this:

Screen Shot 2022-02-23 at 7.43.53 AM.png

This one checks the status on the blocked issue (in your case X-1) and that both Y-1 and Z-1 are in the status Done and if so, move X-1 to done as well.

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