Restricting customer portal search Confluence article results

Paul Reynolds_ru4t0w

Hello 

I have Jira Service Management connected to one Confluence space for the knowledge base. 

I have implemented labels to limit the suggested articles when customers are completing incident and request forms, which is working as expected. 

However, when a customer uses the search function on the the customer portal, it returns results for all articles in the Confluence space. 

The Confluence space contains customer relevant information but also technical knowledge that is not suitable for the customers to have access to. How can the search results be restricted?  

Fabio Racobaldo _Catworkx_

Hi @Paul Reynolds ,

my suggestion is to restrict those confleunce page using restriction in Confluence.

My usual approach is to create a specific page "Private" restricted in edit/view to your internal users/groups and move all those pages under that page.

As you know, Confluence restrictions will be applied to all sub pages.

This approach should solve your issue.

Hope this helps,

Fabio