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Jira Service management - share ticket details to all users

Yaron Norani

Hi,

We are using JSM.

Each customer opened a ticket.

We have a group of customers (internal customers) . We want to supply for them a visibility to see the progress of all tickets opened by the group members.

They do not use agent license.

How can we perform it?

The currentportal does not reflect all ticket data + does not allow me to see my group opened tickets.

Using JQL simple queries did not solve it since the users could not see query results - since it is a JSM based project.

Accepted answers

All comments

Pramodh M

@Yaron Norani

Use Organization concepts to share the tickets within the members of Organization

Create a organization with group of members in the respective orgs and share the tickets with org to allow the users to see the tickets

Thanks

yaronno

Thank you.

Will I be able to add additional data to the portal as well? Additional fields I want to show to the customer while browsing the ticket progress. Not as mandatory field when submitting.

Pramodh M

@Yaron Norani

Additional fields Cannot be added as of now

You need to use the "Extensions for JSM" Add-on to show the extra fields in Portal

Yaron Norani

Thank you.

Can you please clarify the first comment ?

"Use Organization concepts to share the tickets within the members of Organization"

I have created an organization. How to share and how to see my organization tickets ?

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