Integrating Zendesk and Slack

Question

Hi I am new to Jira...just wanted to understand if zendesk and slack can be integrated into the Jira project board and how can that be achieved? Ideally if integration is possible, I only want it to pull tickets / enquiries from zendesk / slack that are of relevance avoiding unnecessary data purging.

Which apps can be installed to support my enquiry?

Thanks

Sachin Dhamale_o1c5zi · Answer

@Aliyah Ashraf ,

Welcome to the Atlassian Community

As per your  requirement you need to create issue from Zendesk and Slack to Jira

Try this plugin - Slack to Jira Integration

For Zendesk to Jira - Try this

Other Option:

You can also explore Zendesk and Slack REST API to pull ticket/enquiry information from Zendesk and Slack. Refer this

ZenDesk

Slack REST API

Accept the answer if it helps

Trudy P Claspill · Answer

Hello @Aliyah Ashraf

Welcome to the community.

The Atlassian Marketplace has several apps from which you could choose. You would need to review them to see which one(s) provide the functionality you want.

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=slack

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=zendesk