Jira email notifications stopped

Question

I have not been receiving email notifications since last year April, however I do receive notifications via the Jira mobile application but this is not my preferred mode. I have tried everything with help of my colleagues, with no joy.

I do not have access to the Notification helper as I am not admin. I have noticed that since I was added to another project, this problem started. Please can someone help me as I really need to get this sorted.

Thanks

Trudy P Claspill · Answer

Your email may have gotten blacklisted on the Atlassian side. You (or your Jira Administrators) should open a support case directly with Atlassian to find out if that is the case and get it resolved if it is.

Michael Klemke · Answer

1. Yes

2. Jira Cloud

3. Company managed

Trudy P Claspill · Answer

Have you connected with your Jira Admins to have them check Notification Helper to see if you should be getting notifications?

Are you using Jira Cloud or Jira Server/Data Center?

If Jira Cloud, are you working with Company Managed projects or Team Managed projects?