Automation Rule - how to find the correct field for comments

Question

Hello all,

we try to create and automation rule with an else if, and we need to find the correct field which can used for any comment inisde a ticket?

Please could you help me?

Thank you very much.

Greetings

Joachim

joachim.funsch · Answer

Thank you for this hint, i will try this.

Dave Bosman _Inetum_ · Answer

Hi @joachim.funsch

I think your best and most easy option would be to create the issue without the comment.

Add a new action: Re-Fetch issue

Add a third action and add the comment.

Regards

Dave