unresolved issue

Question

In our Jira project, tasks that are moved to Done do not show as being resolved.  In researching this issue in Greenhopper the Workaround shows instructions which are not available in our version of the application.  How do we get the burn down chart to show the stories are completed?

Robert Kirkman_4n0ddp · Answer

The Issue is not setting the Resolved field.  In reviewing the Configuring Workflow article I have more questions than answers.  How do I (not global admin) see the Workflow Designer?

Do I need to wait until the current Sprint is closed to change the transition to the Resolved field?

petry · Answer

Hey Robert,

Check in your board's configuration which Status is mapped in the "Done" column. After that, go to the project's Workflow and check if in that specific transition (Status), the resolution is being set in the "Post Functions".

Here you can see how to configure the post functions in JIRA.

Hope it helps!

Cheers,
Andre

damong · Answer

You need to make sure the issue is 'resolved'.  Sometimes workflows are not setup to set the resolution.