I am trying to set up reports for our service tickets to show how long we have until a time breach of our SLA.
We want 1 report that shows 7 days prior to breach and another that shows 14 days prior to breach.
Currently this is what I am doing and it isn't working!
"Time to resolution" < remaining(336h) - this one is for 14 day series
"Time to resolution" < remaining(168h) - this one is for 7 day series
Both are showing the exact same graphs and pulling the same tickets.
For reference I used this article and the section way at the bottom of it to get these initial JQL codes.
https://confluence.atlassian.com/servicemanagementserver/using-jql-queries-specific-to-slas-939926424.html
Help!
