Licensing and scaling our rollout

Helene Zonana

Hi, I have a few questions around lincensing of Cloud Jira and Cloud Confluence:

1. When we obtain a bundle of licenses (any specific number of them), do they get charged when the users are active or when CWB purchases the licenses?

2. What happens when users become inactive, can they stopped being charged? (ie. When they leave the organization)

3. If charges apply when users are onboarded, could we make requests for any number of additional users as we gradually grow our adoption?

4. How long does it take for a user to become active once we request additional users for either Jira or Confluence?

Bastian Stehmann

Hi @Helene Zonana ,

Welcome to the community. 

There are two billing cycles available and the answer depends on which you choose. 

If you have monthly billing, you are charged only for the number of active users.

So if you start with 10 users, you are charged for them, if you add 5, you will be charged for 15 next month, if 1 leaves, you have to pay for 14 users.

So you are very flexible this way.

If you choose the annual billing, you have a subscription for a specific user tier, i.e. 100 users.

The annual price for this is calculated with that 100 users, no matter if if you have 10, 50 or 100 users. 

If you want to increase the user tier, you can do so any time, but doing that will start the 1 year subscription again from that time and you don't get refund for the unused part of your first subscription  so if you increase in the year, it will be more expensive.

As soon as you pay the annual quote, the new user tier is available, so there is no delay on the Atlassian side.

So with monthly payments, you are more flexible and that is what I suggest for the rollout. If you are done and your user tier is constant, it might be cheaper to switch to annual as the per-user price is a little lower there.