Holidays in On-call process

Douglas Souza_qzvmea

Hi folks! 

 

Today I have a on-call process which the engineer stay aware just in weekday after business hours, weekend and holidays. I set up our rotation for weekdays and weekends. Is there any way which I can set up our national holidays? 

During business hour the own team resolve the issue. 

After business hour (weekday), weekends and holidays the on-caller resolve the issue. 

Tom Russell

This question has been asked before and there are a couple of suggestions for ways to handle this:

https://community.atlassian.com/t5/Opsgenie-questions/How-to-handle-bank-holidays/qaq-p/1494562

https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-setup-national-holidays/qaq-p/1065267

There is supposed to be a feature request for, but I'm not seeing it in the list of open issues. The public facing Jira list is new, however, and it may have not made it there yet:

https://jira.atlassian.com/projects/OPSGENIE/issues/OPSGENIE-80?filter=allopenissues

 

At my company, we do a lot of alert policy automation using external scripts and hitting the Opsgenie APIs. If I was going to do this, I'd run a script at midnight each night and check if the next day was a national/bank holiday. You could have a list of prepopulated dates, or might be able to find a website to scrape, or public API to find holiday dates.

If the coming day is a holiday, use the Team Routing API (https://docs.opsgenie.com/docs/team-routing-rule-api#create-team-routing-rule) to create a new routing policy that routes to your holiday/weekend escalation. The next day when the script is run, you can delete that policy and things will go back to normal.