nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

CSAT is it possible to send out a CSAT at different statuses

Matthew Robinson_xa91et

Currently the CSAT only gets sent out when the status transitions to completed. I've looked through the documentation and they should be sent out whenever the ticket is moved into a resolved status, but it doesn't seem to. Is there any way to change which statuses the CSAT is sent out at?

Accepted answers

All comments

Jack Brickey

CSAT is triggered by resolved date being set. If you want something different you will need to look to the Marketplace. Here is one I have seen mentioned in the Community- customer-satisfaction-survey-for-jira . Note I have no personal experience with this addon.

Matthew Robinson_xa91et

Can I ask what exactly is the resolved date and how does it get set?

Thank you for the reply by the way.

Jack Brickey

when the Resolution is set. and it will be cleared whenever the Resolution is cleared.

Matthew Robinson_xa91et

Great thank you, that explains why things aren't working as expected, I'm using a custom resolution field.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

atl-orange

jira-service-management-cloud

jira-service-management