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Issue creation throws NullPointerException error

Priyanka Bhalla

Facing multiple error:

1. Issue creation throws NullPointerException error

2. Clicking on a issue type on project setting tab gives error : "An error occurred while loading the page"

ava.lang.NullPointerException

java.lang.NullPointerException
	at com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForConfigScheme(IssueTypeSchemeManagerImpl.java:345) [classes/:?]
	at com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getSubTaskIssueTypesForProject(IssueTypeSchemeManagerImpl.java:339) [classes/:?]
	at jdk.internal.reflect.GeneratedMethodAccessor1783.invoke(Unknown Source) [?:?]
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:?]
	at java.base/java.lang.reflect.Method.invoke(Method.java:566) [?:?]

Accepted answers

Tuncay Senturk _Snapbytes_

Hello @Priyanka Bhalla

Did you delete any issue type or any object directly from database?

If not, have you tried reindexing Jira? There is definitely something wrong with the indices or database rows.

All comments

Tuncay Senturk _Snapbytes_

Hello @Priyanka Bhalla

Did you delete any issue type or any object directly from database?

If not, have you tried reindexing Jira? There is definitely something wrong with the indices or database rows.

Priyanka Bhalla

thank you, @Tuncay Senturk _Snapbytes_ , But re-indexing did not help could you please suggest some other option

Tuncay Senturk _Snapbytes_

Could you run the Integrity checker?

Priyanka Bhalla

We executed integrity checker and some errors which were fixed.

but some UNFIXABLE errors due to workflow exists:

Check workflow current step entries
UNFIXABLE ERROR: The issue with key CTSTMA_BLM-2 has a status of TO DO which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key CTSTMA_BLM-1 has a status of TO DO which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-230 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-231 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-232 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-233 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-234 has a status of NEW which is not a valid status for the issues workflow. (JRA-8

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