How can issues from a Jira Project be added/viewed/displayed in a Jira Service Management project?

Question

I have a team that accepts work from a Service Management project, but the team also has non-Service Management project work from another team Jira Project.  The team would like to see the Jira Project issues appear in the Service Management project.  Is this possible?   Seems a bit counterintuitivce, but that is the request.  Is the reverse possible?  The team needs to see all work from both the Service Management project and the team Jira project.

Peter DeWitt · Accepted Answer

@[deleted]This is not possible in cloud to pull issues outside of a JSM project into the JSM queues/views. The reverse is possible if the team has the agent permissions to the JSM project. You will need to play around with the filter and column mappings in order to see the JSM issues.

-pjd