Is there a way to have the Get IT Help form link on the main customer portal page

Steven Lees-Smith

Hi,

Per the suggestion, is there a way to have the Get IT Help link to the form on the first page a customer sees on the portal without the need to drill down into the project and then the portal groups to get to this incident option.

thanks

Rilwan Ahmed

@Steven Lees-Smith 

You can. Go to main portal (help center page), on the right side you can view the "Customize" button. 
Click on it --> Manage Announcement 
Message title: "Raise incident"
Message: [Raise Incident here|<Link to your incident form>]

Also you can edit "Home page Layout" and feature the required project to be displayed on
the top.