Jira Service Management is configured to create tickets based on customer emails. As staff email in helpdesk issues, I would like to configure an automated email reply that sends an email each time a new Ticket is opened.
Thanks,
Chris
Hi @IT Services ,
I'm not quite sure what you're looking for that is different than what if they are by default. If you want the customer to be notified when their email has created an issue just ensure that Customer notifications has Issue created enabled.
It looks like you're new here. Sign in or register to get started.
