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new users not added to jira-users default group after SAML

Vishal Suri

Hi,

After we have enabled SAML integration with Jira Software, users are not added to jira-users default group and we need to add those new users to jira-users group so they can view project/ticket they have access to.

Any help would be really appreciated.

Accepted answers

All comments

Pramodh M

Hi @Vishal Suri

Your SAML Configuration defines the new user's default group

Check with your SAML Configuration, if there is an option to add the group when a user is added, the user is also added to the group

https://confluence.atlassian.com/adminjiraserver/saml-sso-for-jira-data-center-applications-938847031.html

Thanks,
Pramodh

Lokesh Naktode_miniOrange

Hi @Vishal Suri,

It seems you are using JIRA Server not Datacenter which does not have a native SAML feature so I am assuming you are using any SSO plugin from Atlassian Marketplace.

If yes, I suggest you check the configuration and supported features with the developers of that plugin or you can try out the miniOrange SAML which has dedicated options to assign IDP groups as well as default groups to all SSO users(existing and new).

But if you are using the DC version and built-in SAML then check out the link shared by Pramodh.

Thanks,

Lokesh

PS: I work for miniOrange, one of the top SSO vendors on Atlassian Marketplace. You can reach out to miniOrange at atlassiansupport@xecurify.com

Vishal Suri

Hi Lokesh,

Thanks for your response. Yes, we are using Jira Server and SSO plugin to enable SAML authentication. Same configuration of SAML works with confluence. Likewise new users get auto added to confluence-users group automatically. But this is not the case with Jira.