We currently use an O365 mailbox as our helpdesk, so a couple people have access to that mailbox in their Outlook. When I connect that custom email address to my Service Desk project, what will happen to the emails that get sent to that address? Will they continue to show up in that mailbox or will they only go to the Service Desk as tickets?
We don't want to add our custom email address if it's going to only generate tickets on the the Service Desk and not in our mailbox. We want our users to primarily email their tickets to that address, rather than go through the user portal. However, for organization, it would be easier to have the Service Desk to help manage and keep track of the tickets on our end.
