Scripted Mailhandler that creates CF from email body

Question

Dear community,

I hope I you can help me with this.

I need a Mailhandler that does the same as the standard Create a new issue or add a comment to an existing issue. But with the difference, that I want to read the information from the mail body, into the custom fields of the issue.

e.g. when I write following mail:

Subject: (DEM-10) Demo Titel

Body:      CF1: value1

CF2: value2

CFX. valueX

Then scriptrunner should automatically create a new ticket with this information.

Is there like a standard framework to do so? Like a code-script I can copy+paste and adapt to my settings? This would be really great, as I am not use to writing codes :)

Chris S_ · Answer

I see in your link "Create a New Issue Using a Mail Handler script and Set the Assignee to the First Valid CC User" ....

I have a use case where the mail sender doesn't know who the assignee should be, and therefore the newly created issue should have the assignee set to either 'project lead', if the project lead is the default assignee, or if the default assignee is 'unassigned', then the assignee should be set to 'unassigned'.

However, it seems the native Jira functionality of 'default assignee' is bypassed when using ScriptRunner as a mail handler.

Any suggestions?

thanks,

Nic Brough -Adaptavist- · Answer

Yep, feel free to use https://library.adaptavist.com/search?term=handler to find some sample scripts for email handlers - they should get you started.  First couple of hits were about parsing data into fields already!