JSM rest api and Microsoft Power Automate

Marco Mangiante

Hello,

I create a flow in Microsoft Power Automate that, with the Jira connector, fill a SharePoint list when I create and issue in JSM; I can also create a comment in the SharePoint list and post it in the public comments section of the issue; I can't do the reverse: there is no action in the connector that triggers when a customer create a comment in the public section; I've seen that maybe I can use the rest api of Jira to try to obtain the comment, but I don't now how to create a trigger (or if there is an api) when a customer insert a public comment.

From what I see at this link JIRA Service Management 4.21.1 (atlassian.com) I can retrieve the comment but there is no trigger action for this; is there another api that I can see/use or have a suggestion?

 

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Regards 

Marco Mangiante

I found the solution, even if it is not definitive; I found out webhooks: so I configured it reading this articles on Atlassian site:

Webhooks (atlassian.com)

Manage webhooks | Atlassian Support

and this on the Power Automate site, even if this does not use Jira webhooks, but explain how to use it:

Using HTTP Response trigger and Webhook to connect... - Power Platform Community (microsoft.com)

I configured only the trigger when a new comment is created; the last thing that I have to resolve is that when I create a comment on the service desk site, the trigger on Power Automate starts many times..and I don't know why.