How to automate the comments in jira after creating the tickets

Question

I want to automatically comment initial itself after anyone raised ticket:

there are 3 types of customer service request in my project

1) I want to compare the customer service request to any 3 types and automate the comment accordingly

Note : I installed Automation for Jira Data Center and Server in my jira

Kindly do the needful

Rilwan Ahmed · Accepted Answer

In automation tab, create rule as follows

When (New trigger) : Issue Created
IF (New Condition)  : Issuetype in (<add your issue types>)
Then (New Action) :  Comment on Issue

More details in https://confluence.atlassian.com/automation/how-to-use-conditions-993924640.html

Pramodh M · Accepted Answer

Hi @KANAKARAJ C

Welcome to the Community!!

Trigger --> Issue Created

Condition --> Check Issue Type (If,Else-if, & Else-if Condition)

Actions --> Add Comment

Sample is shown below

Thanks,
Pramodh