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Where can I find technical and support info for Jira Align?

Rob Horan

I am trying to find the Jira Align SEN and technical contact and cannot seem to find that information or any documentation online about how to get this information. Can someone assist?

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Shawn Kessler

Rob, you can access the Jira Align online Help Center here: https://help.jiraalign.com/hc/en-us

There are links in the footer with contact info.

If you need technical support for your product, use https://support.atlassian.com/

Shawn

Heidi Hendry

Hi Rob,

Shawn is correct:
Documentation: https://help.jiraalign.com

Contact Technical Support: https://support.atlassian.com/

And you can find your Jira Align SEN by checking:
Administration > Version > Support Entitlement Number

Regards
Heidi

Rob Horan

Thanks - where can one find the technical contact for this product? I am asking these questions on behalf of another, and they are not seeing it in My Atlassian.

Rob Horan

Thanks Shawn,

Appreciated, but I checked there and could not find the instructions on accessing either the SEN or how to find the technical contact.

Heidi Hendry

This is sounding like an end-user who wants to know who is supporting JA in-house?

You or the person you are trying to help should probably just log a support ticket for Atlassian Support. We can reach out to the right person on their behalf.

Rob Horan

Hi Heidi,

Not the case. Would prefer not to discuss details in an open forum, but would be happy to in an email exchange if possible.

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