How do I set Priority based on number of cases impacted?

Catherine M. Cruwys

 I have a field where the reporter inputs the number of cases impacted. I want to be able to automatically set priority based on this input.

I have added the field priority to the Request type as a Hidden field, as I don't want reporters to fill out this field themselves. The default value is Normal.

When I try to set the Automation rule I get an error message, saying the Field cannot be rendered because there are no Issue types associated with the project.

I did try showing the field and still got the same error message.  

Rules should be as follows:
Issue matches: "Number of cases impacted" >= 10 AND "Number of cases impacted" <= 49
then Priority = Major

Issue matches: "Number of cases impacted" >= 50 AND "Number of cases impacted" <= 96

then Priority = Critical

Issue matches: "Number of cases impacted" >96

then Priority = Blocker

We are using the classic Automation as our company does not have access to the new Automation.  I am able to add other fields to the the rule other than Priority.  Do I have to set up a Matrix as stated here?  https://confluence.atlassian.com/servicedeskserver046/calculating-priority-automatically-990545638.html

A Matrix more complexity than I need.

Thank you!

Sachin Dhamale_o1c5zi

Hi @Catherine M_ Cruwys ,

What you are using the Jira Software or Jira Service Management (JSM) tool?

Thanks,
Sachin