Upgrade from Software 8.4.1 and Service Desk 4.4.1 to latest versions?

Ulf Johansson

I'm newly appointed as application owner of our Jira.
We are running Jira Service Desk 4.4.1 and Software 8.4.1 and are in process of planning upgrade. We consume add on's such as Insight, Automation Lite, Email this issue, EasyBI, ScriptRunner 

What's your recommendations and experiences?
Is it possible to jump direct to latest versions?
Smaller jumps of version?
Pros and cons?

 

Vishwas

Hey @Ulf Johansson 

The Jira Applications are on 8.x version, so one can upgrade to latest version of Jira application which is currently 8.21 or LTS version 8.20.

I would suggest you to a look at the upgrade matrix here https://confluence.atlassian.com/adminjiraserver/upgrade-matrix-966063322.html

Also take a look at the supported platforms for the version you are planning to upgrade here https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

Make sure that the application DB servers are in supported platform list so that it's compatible when upgraded.

Recommendation is to try on dev server before doing it on production application.

I'm not sure how to mention pros and cons, well it is feasible to upgrade to latest version since you are on 8.x version.

Let me know in case if there are any questions

 

Regards,

Vishwas