Not receiving invitation email

unknown

Hello,

I cannot receive the invitation email to a bitbucket.org repository. The repository admins have tried to send me the email several times and I still do not receive it in my Outlook address inbox (they are not my "Junk email" folder either), while other work mates have been able to get it.

Can you please help me?

Thanks in advance!

Caroline R

Hi, @[deleted], thank you for reaching out to Atlassian Community.

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your team to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

• Access the workspace >  Go to the repo they have invited you to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group they have invited you to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case. 

Kind regards,