How to create a trigger when a particular user assigns a ticket to another particular user?

Question

I have a team and sometimes a user is assigning an already overloaded user more tasks. I would like to prevent this by automatically unassigning that dev and making the task only assignable during the next grooming/planning meeting.

Bill Sheboy · Answer

Hi @al_s

Two things to consider:

* You may use the {{initiator}} smart value with a condition to check if a particular person is doing the assignment, and so triggering the rule
* Using a rule to do this may not solve the root cause of this symptom

Regarding item #2, I recommend having a conversation to learn more about "why" that assignment is happening, and as a team deciding how to experiment and improve.

Automation rules can help reduce redundant work, save time, prevent errors, and close gaps in missing Jira features.  They are not a good fit to solve process problems a team could address with collaboration.

Kind regards,
Bill

raju mandapaka · Answer

Hi @al_s

You can use below JQL

assignee = user1 AND assignee changed TO user1 BY user2

Hope this clarifies,

Thanks,

Raju

Pramodh M · Answer

Follow @al_s rule to check the condition