on an AWS Ec2 server. The latest version of Jira is 8.20.3. There were no issues during the upgrade. However, my browser does not support Jira. A browser error appears:
Error connecting to JIRA's database
A browser error appears:
Error connecting to JIRA's database
Browser error:
Error connecting to JIRA's database
JIRA could not establish a connection to your database.
The following reasons may explain this:
Your database is not operational
(User, password, or database URL) in your dbconfig.xml file are incorrect.
There is a network issue between JIRA and your database (e.g. firewall, database doesn't allow remote access etc.)
The current status of Jira is :
● jira.service
Loaded: loaded (/etc/init.d/jira; generated)
Active: active (exited) since Wed 2021-12-29 22:19:56 UTC; 12h ago
Docs: man:systemd-sysv-generator(8)
Process: 1574 ExecStart=/etc/init.d/jira start (code=exited, status=0/SUCCESS)
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Atlassian Jira
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Version : 8.20.3
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: [19B blob data]
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/j
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Existing PID file found during start.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Removing/clearing stale PID file.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Tomcat started.
Dec 29 22:19:56 ip-172-31-12-84 runuser[1591]: pam_unix(runuser:session): session closed for user jira
Dec 29 22:19:56 ip-172-31-12-84 systemd[1]: Started jira.service.
I think there is a user or a permission issue.
Can anyone guide me please?
Logs are below.
1- atlassian-jira.log
2021-12-29 22:08:30,637+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
****************
Jira starting...
****************
2021-12-29 22:08:30,784+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
___ Environment _____________________________
JIRA Build : 8.20.3#820003-sha1:e9c1f3b400a5545d56ec3d8e0414de7a0e75ddb3
Build Date : Thu Dec 16 00:00:00 UTC 2021
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.65 - Servlet API 3.1
Java Version : 11.0.11 - AdoptOpenJDK
Current Working Directory : /opt/atlassian/jira/work
Maximum Allowable Memory : 2048MB
Total Memory : 384MB
Free Memory : 214MB
Used Memory : 170MB
Memory Pool: CodeHeap 'non-nmethods' : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1174272(1146K) committed = 5828608(5692K) max = 5828608(5692K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 28357072(27692K) committed = 29278208(28592K) max = -1(-1K)
Memory Pool: CodeHeap 'profiled nmethods' : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 8135808(7945K) committed = 33554432(32768K) max = 265519104(259296K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 3085520(3013K) committed = 3407872(3328K) max = 1073741824(1048576K)
Memory Pool: G1 Eden Space : G1 Eden Space: init = 20971520(20480K) used = 140509184(137216K) committed = 236978176(231424K) max = -1(-1K)
Memory Pool: G1 Old Gen : G1 Old Gen: init = 381681664(372736K) used = 22020096(21504K) committed = 148897792(145408K) max = 2147483648(2097152K)
Memory Pool: G1 Survivor Space : G1 Survivor Space: init = 0(0K) used = 16777216(16384K) committed = 16777216(16384K) max = -1(-1K)
Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1640192(1601K) committed = 33554432(32768K) max = 265523200(259300K)
JVM Input Arguments : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx2048m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
Java Compatibility Information : JIRA version = 8.20.3, Java Version = 11.0.11
2-atlassian-jira-gc-2021-12-29_22-36-44.log
[2021-12-29T22:36:44.090+0000][0.004s][info][gc,heap] Heap region size: 1M
[2021-12-29T22:36:44.095+0000][0.009s][info][gc ] Using G1
[2021-12-29T22:36:44.095+0000][0.009s][info][gc,heap,coops] Heap address: 0x0000000080000000, size: 2048 MB, Compressed Oops mode: 32-bit
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,start ] GC(0) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,task ] GC(0) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Post Evacuate Collection Set: 0.7ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Other: 0.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Eden regions: 19->0(16)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Survivor regions: 0->3(3)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Old regions: 0->1
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Humongous regions: 0->0
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,metaspace ] GC(0) Metaspace: 13336K->13336K(1060864K)
[2021-12-29T22:36:45.013+0000][0.927s][info][gc ] GC(0) Pause Young (Normal) (G1 Evacuation Pause) 19M->3M(384M) 9.707ms
[2021-12-29T22:36:45.013+0000][0.927s][info][gc,cpu ] GC(0) User=0.02s Sys=0.00s Real=0.01s
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,start ] GC(1) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,task ] GC(1) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Post Evacuate Collection Set: 1.1ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Other: 0.2ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Eden regions: 16->0(16)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Old regions: 1->4
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Humongous regions: 0->0
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,metaspace ] GC(1) Metaspace: 17220K->17220K(1064960K)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc ] GC(1) Pause Young (Normal) (G1 Evacuation Pause) 19M->6M(384M) 9.819ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,cpu ] GC(1) User=0.01s Sys=0.01s Real=0.01s
[2021-12-29T22:36:45.582+0000][1.495s][info][gc,start ] GC(2) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.582+0000][1.496s][info][gc,task ] GC(2) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Evacuate Collection Set: 6.9ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Post Evacuate Collection Set: 7.6ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Other: 0.2ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Eden regions: 16->0(26)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Old regions: 4->6
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Humongous regions: 2->2
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,metaspace ] GC(2) Metaspace: 18265K->18265K(1067008K)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc ] GC(2) Pause Young (Normal) (G1 Evacuation Pause) 24M->10M(384M) 14.863ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,cpu ] GC(2) User=0.03s Sys=0.00s Real=0.02s
[2021-12-29T22:36:45.753+0000][1.667s][info][gc,start ] GC(3) Pause Young (Normal) (G1 Evacuation Pause)
After upgrading to 8.20.3, Jira will not start
on an AWS Ec2 server. The latest version of Jira is 8.20.3. There were no issues during the upgrade. However, my browser does not support Jira. A browser error appears:
Error connecting to JIRA's database
A browser error appears:
Error connecting to JIRA's database
Browser error:
Error connecting to JIRA's database
JIRA could not establish a connection to your database.
The following reasons may explain this:
Your database is not operational
(User, password, or database URL) in your dbconfig.xml file are incorrect.
There is a network issue between JIRA and your database (e.g. firewall, database doesn't allow remote access etc.)
The current status of Jira is :
● jira.service
Loaded: loaded (/etc/init.d/jira; generated)
Active: active (exited) since Wed 2021-12-29 22:19:56 UTC; 12h ago
Docs: man:systemd-sysv-generator(8)
Process: 1574 ExecStart=/etc/init.d/jira start (code=exited, status=0/SUCCESS)
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Atlassian Jira
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Version : 8.20.3
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: [19B blob data]
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/j
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Existing PID file found during start.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Removing/clearing stale PID file.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Tomcat started.
Dec 29 22:19:56 ip-172-31-12-84 runuser[1591]: pam_unix(runuser:session): session closed for user jira
Dec 29 22:19:56 ip-172-31-12-84 systemd[1]: Started jira.service.
I think there is a user or a permission issue.
Can anyone guide me please?
Logs are below.
1- atlassian-jira.log
2021-12-29 22:08:30,637+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
****************
Jira starting...
****************
2021-12-29 22:08:30,784+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
___ Environment _____________________________
JIRA Build : 8.20.3#820003-sha1:e9c1f3b400a5545d56ec3d8e0414de7a0e75ddb3
Build Date : Thu Dec 16 00:00:00 UTC 2021
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.65 - Servlet API 3.1
Java Version : 11.0.11 - AdoptOpenJDK
Current Working Directory : /opt/atlassian/jira/work
Maximum Allowable Memory : 2048MB
Total Memory : 384MB
Free Memory : 214MB
Used Memory : 170MB
Memory Pool: CodeHeap 'non-nmethods' : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1174272(1146K) committed = 5828608(5692K) max = 5828608(5692K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 28357072(27692K) committed = 29278208(28592K) max = -1(-1K)
Memory Pool: CodeHeap 'profiled nmethods' : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 8135808(7945K) committed = 33554432(32768K) max = 265519104(259296K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 3085520(3013K) committed = 3407872(3328K) max = 1073741824(1048576K)
Memory Pool: G1 Eden Space : G1 Eden Space: init = 20971520(20480K) used = 140509184(137216K) committed = 236978176(231424K) max = -1(-1K)
Memory Pool: G1 Old Gen : G1 Old Gen: init = 381681664(372736K) used = 22020096(21504K) committed = 148897792(145408K) max = 2147483648(2097152K)
Memory Pool: G1 Survivor Space : G1 Survivor Space: init = 0(0K) used = 16777216(16384K) committed = 16777216(16384K) max = -1(-1K)
Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1640192(1601K) committed = 33554432(32768K) max = 265523200(259300K)
JVM Input Arguments : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx2048m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
Java Compatibility Information : JIRA version = 8.20.3, Java Version = 11.0.11
2-atlassian-jira-gc-2021-12-29_22-36-44.log
[2021-12-29T22:36:44.090+0000][0.004s][info][gc,heap] Heap region size: 1M
[2021-12-29T22:36:44.095+0000][0.009s][info][gc ] Using G1
[2021-12-29T22:36:44.095+0000][0.009s][info][gc,heap,coops] Heap address: 0x0000000080000000, size: 2048 MB, Compressed Oops mode: 32-bit
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,start ] GC(0) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,task ] GC(0) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Post Evacuate Collection Set: 0.7ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Other: 0.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Eden regions: 19->0(16)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Survivor regions: 0->3(3)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Old regions: 0->1
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Humongous regions: 0->0
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,metaspace ] GC(0) Metaspace: 13336K->13336K(1060864K)
[2021-12-29T22:36:45.013+0000][0.927s][info][gc ] GC(0) Pause Young (Normal) (G1 Evacuation Pause) 19M->3M(384M) 9.707ms
[2021-12-29T22:36:45.013+0000][0.927s][info][gc,cpu ] GC(0) User=0.02s Sys=0.00s Real=0.01s
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,start ] GC(1) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,task ] GC(1) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Post Evacuate Collection Set: 1.1ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Other: 0.2ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Eden regions: 16->0(16)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Old regions: 1->4
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Humongous regions: 0->0
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,metaspace ] GC(1) Metaspace: 17220K->17220K(1064960K)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc ] GC(1) Pause Young (Normal) (G1 Evacuation Pause) 19M->6M(384M) 9.819ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,cpu ] GC(1) User=0.01s Sys=0.01s Real=0.01s
[2021-12-29T22:36:45.582+0000][1.495s][info][gc,start ] GC(2) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.582+0000][1.496s][info][gc,task ] GC(2) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Evacuate Collection Set: 6.9ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Post Evacuate Collection Set: 7.6ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Other: 0.2ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Eden regions: 16->0(26)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Old regions: 4->6
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Humongous regions: 2->2
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,metaspace ] GC(2) Metaspace: 18265K->18265K(1067008K)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc ] GC(2) Pause Young (Normal) (G1 Evacuation Pause) 24M->10M(384M) 14.863ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,cpu ] GC(2) User=0.03s Sys=0.00s Real=0.02s
[2021-12-29T22:36:45.753+0000][1.667s][info][gc,start ] GC(3) Pause Young (Normal) (G1 Evacuation Pause)
