Error occurred on GreenHopper sprint board work mode

Xianjin Zhu

On greenhopper sprint board work mode, the following error pops up every time I switch to this board. This is greenhopper 6.2.1.

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details

Exception: Uncaught TypeError: Cannot call method 'getIssueIdForKey' of undefined
Resource: XXXXXXXXXXXXX_/download/resources/com.pyxis.greenhopper.jira:gh-rapid/IssueOperationShortcuts.js

Line: 90

Environment
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.152 Safari/537.22

Does anyone know the cause and fix? Thanks!

Yilin

Maybe you can double check whether there is any issue without a project key in the database table "jiraissue", if this is not the case, I would like to advise you to open a support ticket for more help.