our team board does not open, page is blank

Question

whenever i'm trying to access my team board or backlog all i see is a blank page or a loader that is loading for infinity.

when checking network requests i see a failing one to this path:

gateway/api/engage-targeting/api/v2/user/cdd516f0-57ba-492c-a733-61540d7c7bf5/messages/jira-insights-onboarding-tour-base/startand this is the response:{"status":"Conflict","message":"User is not enrolled in message 'jira-insights-onboarding-tour-base'","errors":[]}please suggest a solution.

Dmitri Loburets · Answer

Same for me (tried incognito, but didn't help) The only solution I've found is to use Frebox The errors from console (can not attach as a screenshot by some reason): ``` Uncaught TypeError: Cannot set properties of undefined (setting 'on') at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:397 at br (:2054:76) at Function.bu (:4578:37) at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:354 at br (:2054:76) at Function.bu (:4578:37) at g._proxyMethods (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:306) at new g (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:41) at Object. (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1901:267) at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1891:122 batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779 Uncaught TypeError: Cannot read properties of undefined (reading 'Libs') at batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779:179 at l (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2054) at u (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:946) at s (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2334) at window.require (batch.js?feature-kirigami-wrm-require-client-rewrite=true:9:200) at batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779:4675 batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:2069 No jira-agile/rapid/deferred-resources-event-handler t @ batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:2069 batch.js?feature-kirigami-wrm-require-client-rewrite=true:6 Uncaught Error: No jira-agile/rapid/deferred-resources-event-handler at u (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:983) at s (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2334) at batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:755 at l.deferBatchParsingCompleteCallback (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:4930:1076) at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:4930:431 at d (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:14462) at Object.fireWith [as resolveWith] (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:15221) at Object. (batch.js?feature-kirigami-wrm-require-client-rewrite=true:308:3081) at Object. (batch.js?feature-kirigami-wrm-require-client-rewrite=true:283:598) at d (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:14462) ```

Cedric FAUCHER · Answer

Same for me too on Chrome work fine with Firefox.

Environnent : Windows 10, Chrome 97.0.4692.71

David Finkelstein_amkd6o · Answer

Same for me