Unable to send invite

Venkata Subramanya Varma Sagi

I receive an error message that "We are unable to send invites because one or more accounts you invited are disabled. Remove these accounts from you invite and try again"

 

It is now not findable in Admin but when I go to invite the user it says I can't because the account was de-activated.

Angélica Luz

Hello @Venkata Subramanya Varma Sagi,

Welcome to the Atlassian Community!

When this error appears, it means that the Org administrator where the email domain was verified, deactivated the account, and only they can reactivate the account.

With this said, you need to reach out to the Org administrator so they can reactivate the account that you need to invite.

If you don’t know who the admin is, from Jira, you can click on Cog icon > Contact your Jira admin and add the details of your request so all site administrators will receive a notification.

If they don’t know the steps to reactivate the account, you can share these links with them:

• Cannot reenable a disabled account
• Enabling a deactivated account to provide site-access

Kind regards,
Angélica