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BitBucket Email notification

Siang Poh Chua

Hi, for some reason I stopped receiving email notifications from BitBucket recently (such as new PRs or PR updates) but I'm still receiving email notifications from JIRA and Confluence.

My team is also still able to receive their BitBucket email notifications so I'm stumped here. Is it a BitBucket issue or any way to narrow down possible issues?

Accepted answers

Caroline R

Hi, @Siang Poh Chua! Welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list.

Could you please confirm if you receive the notifications now?

Kind regards,
Caroline

All comments

Zulfiqar Bin Zafar_gcva07

Hello @Siang Poh Chua ,

Welcome to the community,

Turns out this is being caused by a bug related to the new browser experience, until we fix this you can use the following workaround: Navigate to Bitbucket Settings > Labs. Disable the feature 'New Source Browser experience' Refresh the repository and click "Overview" tab.

Thanks & Regards,

Zulfiqar Bin Zafar

Siang Poh Chua

Hi @Zulfiqar Bin Zafar I don't see 'New Source Browser experience' specifically. However I do see 'Atlassian Editor' enabled, are they the same thing?

I'll try turning this off anyway to see if it helps

Caroline R

Hi, @Siang Poh Chua! Welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list.

Could you please confirm if you receive the notifications now?

Kind regards,
Caroline

Siang Poh Chua

Hi @Caroline R yes! I'm getting the notifications now, thanks so much!

Caroline R

Awesome, @Siang Poh Chua! Thanks for your confirmation, I'm glad to help!

Kind regards,
Caroline

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