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Error occurred while storing issue - Error Message

Alexandra King

I am receiving the following error message when attempting to transition through ANY workflow in my projects "Error occurred while storing issue." Some of the transitions show more detailed errors such as "Error occurred while storing issue. It seems that you have tried to perform an illegal workflow operation."

Please advise. As a note, we upgraded to 8.20.2 in November.

This error is severely impacting our work. Please advise.

Accepted answers

All comments

Kristin Lyons

Do you have any plugins installed or any workflow validators, post functions, or conditions?

Alexandra King

Hi, we determined the issue was due to one of ou newly updated applications "BigPicture."

We have resolved the issue.

Marc-Andre Weiss

@Alexandra King @Anna-BigPicture

We facing the same problem while updating Jira from 8.3.5 to 8.20.5.

Could you pls explain how you resolved this? At the moment we deactivated this plugin to make sure our teams can work with jira.

Thx in advance.

Alexandra King

We found that every time we update BigPicture/BigTemplate, we then have to go to the app directly and do a second update from there. We originally update from "manage apps," then go to the plug-in directly, and are required to do a secondary update.

Anna-BigPicture

Hi @Alexandra King and @Marc-Andre Weiss

I am sorry for the inconvenience caused. Please be informed that we have already identified a bug, and our Dev Team is intensively working on the fix right now.