Create / Close alert based on custom field

Question

I connected the Jira Service Management of a customer to OpsGenie. For every JIRA ticket there is an alert being created.

The customer has a custom field for the team that is responsible. Only if its value "Team X" an alert should be created at all.

I found out the ID of the custom field and how to create an extra property:

How do I query this extra property or the custom field in the filter section? If that is not possible can I at least auto-close the alert depending on that value?

Another issue is that this custom field is filled automatically right AFTER the creation of the ticket:

Is that still possible or does the filtering only work if the "Responsible" field is set at the time of the Jira issue creation?

Nick Haller · Answer

That is all correct. You can create the issue when its updated (which would happen after the automation rule is run).

And yes - you cannot create / auto-close an alert based on a custom field since it cannot be used in the filter of the create action or close action.

So using the Opsgenie API might be the only option for the use case.

Alexander Frisch · Answer

Thanks for clarifying the situation with the new EAP integration.

Do I understand the following correctly?

By creating the Alert only on issue_updated which is triggered automatically after the creation of an issue I will be able to display the content of the custom field in the alert.

BUT I still won‘t be able to prevent that alert from being created or from Auto-Closing it based on the value of the custom field.

If that is the case my only option might be to write a small tool myself which hooks in the OpsGenie API and closes these alerts. However, I don‘t think that is worth the effort.

Nick Haller · Answer

Oh great! Didn't realize you sent a screenshot of only the extra properties of one of the actions.

The new framework provides the same existing functionality as the "legacy" (or existing) framework, but still doesn't allow you to filter on a custom field. It may later on as we provide more feedback to engineering since it's still EAP:

Since your plan supports the Advanced tab, you can filter on the webhook event, status, comment author, etc. and tell Opsgenie to create an alert for these issues when they are updated - which is happening due to the automation rule.

Note that the Create Alert actions (and all actions listed an integration) follow an order of operations review the top action first trying to match on the filter / conditions, and will continue through the others until it finds a match.

So you may want to consider moving this action to the top of the list, at least for testing.