Hi Experts,
My Jira is hosted on AWS Ec2 machine. I have upgraded my Jira from 8.16.0 to latest version 8.20.3. It has been upgraded successfully without throwing any error. But i cannot access Jira on my browser. On browser it throws the following error:
Database: JIRA couldn't connect to your database
JIRA failed to establish a connection to your database.
This could be because:
- Your database isn't running
- The configuration of your dbconfig.xml file is incorrect (user, password, or database URL etc.)
- There is a network issue between JIRA and your database (e.g. firewall, database doesn't allow remote access etc.)
The current status of Jira is :
● jira.service
Loaded: loaded (/etc/init.d/jira; generated)
Active: active (exited) since Wed 2021-12-29 22:19:56 UTC; 12h ago
Docs: man:systemd-sysv-generator(8)
Process: 1574 ExecStart=/etc/init.d/jira start (code=exited, status=0/SUCCESS)
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Atlassian Jira
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Version : 8.20.3
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: [19B blob data]
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/j
Dec 29 22:19:55 ip-172-31-12-84 jira[1574]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Existing PID file found during start.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Removing/clearing stale PID file.
Dec 29 22:19:56 ip-172-31-12-84 jira[1574]: Tomcat started.
Dec 29 22:19:56 ip-172-31-12-84 runuser[1591]: pam_unix(runuser:session): session closed for user jira
Dec 29 22:19:56 ip-172-31-12-84 systemd[1]: Started jira.service.
I think there is a user or a permission issue.
Can anyone guide me please?
Logs are below.
1- atlassian-jira.log
2021-12-29 22:08:30,637+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
****************
Jira starting...
****************
2021-12-29 22:08:30,784+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]
___ Environment _____________________________
JIRA Build : 8.20.3#820003-sha1:e9c1f3b400a5545d56ec3d8e0414de7a0e75ddb3
Build Date : Thu Dec 16 00:00:00 UTC 2021
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.65 - Servlet API 3.1
Java Version : 11.0.11 - AdoptOpenJDK
Current Working Directory : /opt/atlassian/jira/work
Maximum Allowable Memory : 2048MB
Total Memory : 384MB
Free Memory : 214MB
Used Memory : 170MB
Memory Pool: CodeHeap 'non-nmethods' : CodeHeap 'non-nmethods': init = 5828608(5692K) used = 1174272(1146K) committed = 5828608(5692K) max = 5828608(5692K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 28357072(27692K) committed = 29278208(28592K) max = -1(-1K)
Memory Pool: CodeHeap 'profiled nmethods' : CodeHeap 'profiled nmethods': init = 33554432(32768K) used = 8135808(7945K) committed = 33554432(32768K) max = 265519104(259296K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 3085520(3013K) committed = 3407872(3328K) max = 1073741824(1048576K)
Memory Pool: G1 Eden Space : G1 Eden Space: init = 20971520(20480K) used = 140509184(137216K) committed = 236978176(231424K) max = -1(-1K)
Memory Pool: G1 Old Gen : G1 Old Gen: init = 381681664(372736K) used = 22020096(21504K) committed = 148897792(145408K) max = 2147483648(2097152K)
Memory Pool: G1 Survivor Space : G1 Survivor Space: init = 0(0K) used = 16777216(16384K) committed = 16777216(16384K) max = -1(-1K)
Memory Pool: CodeHeap 'non-profiled nmethods' : CodeHeap 'non-profiled nmethods': init = 33554432(32768K) used = 1640192(1601K) committed = 33554432(32768K) max = 265523200(259300K)
JVM Input Arguments : --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx2048m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M -XX:+ExplicitGCInvokesConcurrent -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
Java Compatibility Information : JIRA version = 8.20.3, Java Version = 11.0.11
2-atlassian-jira-gc-2021-12-29_22-36-44.log
[2021-12-29T22:36:44.090+0000][0.004s][info][gc,heap] Heap region size: 1M
[2021-12-29T22:36:44.095+0000][0.009s][info][gc ] Using G1
[2021-12-29T22:36:44.095+0000][0.009s][info][gc,heap,coops] Heap address: 0x0000000080000000, size: 2048 MB, Compressed Oops mode: 32-bit
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,start ] GC(0) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.003+0000][0.917s][info][gc,task ] GC(0) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.012+0000][0.926s][info][gc,phases ] GC(0) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Post Evacuate Collection Set: 0.7ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,phases ] GC(0) Other: 0.4ms
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Eden regions: 19->0(16)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Survivor regions: 0->3(3)
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Old regions: 0->1
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,heap ] GC(0) Humongous regions: 0->0
[2021-12-29T22:36:45.013+0000][0.926s][info][gc,metaspace ] GC(0) Metaspace: 13336K->13336K(1060864K)
[2021-12-29T22:36:45.013+0000][0.927s][info][gc ] GC(0) Pause Young (Normal) (G1 Evacuation Pause) 19M->3M(384M) 9.707ms
[2021-12-29T22:36:45.013+0000][0.927s][info][gc,cpu ] GC(0) User=0.02s Sys=0.00s Real=0.01s
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,start ] GC(1) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.376+0000][1.290s][info][gc,task ] GC(1) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Evacuate Collection Set: 8.4ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Post Evacuate Collection Set: 1.1ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,phases ] GC(1) Other: 0.2ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Eden regions: 16->0(16)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Old regions: 1->4
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,heap ] GC(1) Humongous regions: 0->0
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,metaspace ] GC(1) Metaspace: 17220K->17220K(1064960K)
[2021-12-29T22:36:45.386+0000][1.300s][info][gc ] GC(1) Pause Young (Normal) (G1 Evacuation Pause) 19M->6M(384M) 9.819ms
[2021-12-29T22:36:45.386+0000][1.300s][info][gc,cpu ] GC(1) User=0.01s Sys=0.01s Real=0.01s
[2021-12-29T22:36:45.582+0000][1.495s][info][gc,start ] GC(2) Pause Young (Normal) (G1 Evacuation Pause)
[2021-12-29T22:36:45.582+0000][1.496s][info][gc,task ] GC(2) Using 2 workers of 2 for evacuation
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Pre Evacuate Collection Set: 0.0ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Evacuate Collection Set: 6.9ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Post Evacuate Collection Set: 7.6ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,phases ] GC(2) Other: 0.2ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Eden regions: 16->0(26)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Survivor regions: 3->3(3)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Old regions: 4->6
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,heap ] GC(2) Humongous regions: 2->2
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,metaspace ] GC(2) Metaspace: 18265K->18265K(1067008K)
[2021-12-29T22:36:45.596+0000][1.510s][info][gc ] GC(2) Pause Young (Normal) (G1 Evacuation Pause) 24M->10M(384M) 14.863ms
[2021-12-29T22:36:45.596+0000][1.510s][info][gc,cpu ] GC(2) User=0.03s Sys=0.00s Real=0.02s
[2021-12-29T22:36:45.753+0000][1.667s][info][gc,start ] GC(3) Pause Young (Normal) (G1 Evacuation Pause)
