Not receiving email notifications

Question

I am setting up Notification scheme for a new project. They have requested the marketing team receive a notification when a new issue is created.

I have copied the default Notification scheme and applied it to the new project. I have then setup a new notification when a new issue is created the Marketing group is notified

I'm now testing. I've added myself to the Marketing Group.
Marketing have a JIRA form which creates an issue. I'm not receiving an email notifications.

I then tried to create an issue directly. Still not receiving an email. When I click the Notification Helper, it confirms I am meeting criteria for notification.

I tested adding a comment to an issue and I'm receiving notification email of that comment so my email is not blocked.

Thanks,

Darren Friedrich · Answer

Hi @Fabian Lim  due to holidays, I was unable to confirm with anyone in the marketing team whether they received the notifications of the issue creation. They did.

I believe there is a default notification setting which does not send a notification to the reporter of a new issue created? That is why I was not able to verify.

Fabian Lim · Answer

Hi @Darren Friedrich

So this tells you there is something wrong with the marketing group.

Clean the marketing group and just add yourself only to the group.  Remove the reporter on the scheme.  And see if you get it.

Slowly add people one by one.

If it works, please ensure you accept the answers.

Darren Friedrich · Answer

Thank you.

I added reporter and that is working.

If I go back and remove reporter notification, should I still receive a notification if I create a new issue? That is I'm the reporter and I'm a member of Marketing group