What report will calculate cycle time for completed items?

Question

Hello,

I am a scrum master that just onboarded with a Kanban team and we are trying to establish metrics to measure our consistency and progress. We want to use cycle time and I know the control chart is supposed to be the tool to use for tracking that, but I realized that it was only displaying data for issues that are still currently in progress (even though I have the option selected for completed issues) and items that transitioned during the time period selected. So if I have a set of issues that were resolved on December 22nd and I choose the date range December 10 - December 23, it will not display those issues on the chart. Is this working as designed? Is there a way to see cycle time for resolved/closed issues?

Valeriia_Havrylenko_SaaSJet · Answer

Hi @Kyle Williams  👋

As an alternative , I guess you can try Time in Status for Jira Cloud (developed by my team). The primary purpose is to help teams gather valuable data about the lifecycle of your issues in Jira. Add-on allows you to measure and visualize Lead and Cycle time to help you identify areas for improvement.

For this you should create only status group and you will get Lead or Cycle time report in your dashboard.

Also Time Between Statuses will be an option for you too. This add-on, which measures connections in the workflow, through a transition time in specific issues. You can count Cycle and Lead Time by setting start/stop and pause statuses in the configuration manager. To detail the calculation conditions you should select the first/last transition to/from status. This add-on also developed by my team.

Add-ons have a 30-day free trial version and free up to 10 users. 
Please, let me know if you have any questions

Hope it helps 😌
Valeriia

Mehmet A _Bloompeak_ · Answer

Hi @Kyle Williams

For this exact need we developed Status Time Reports app. It provides reports on how much time passed in each status. By grouping statuses you can get cycle time (e.g. from in progress status to done status). You can also export the report as CSV and open it in Excel.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try without installing the app. Hope it helps.

Julia Shcherbyna _SaaSJet_ · Answer

Hi @Kyle Williams welcome to the Community!

It seems this article can be useful for you 3 tools to analyze Cycle and Lead Time in the Jira