differences between Web portal and Jira service parameters

Question

Hi all,

i don't understand why when i'm trying to change my web portal information for a project, it some times works (on out of my 3 jira service) and some time it doesn't

I update the name and the description, i save but nothing happen ... i still have an old message ...

parameters are done here : jira/servicedesk/projects/SCF/settings/portal-settings

sorry if my english is bad !

thanks for your help !

Katarzyna · Accepted Answer

Hi @Andréas Cohen ,

I recommend you to check if there are any translations configured for your project:

jira/servicedesk/projects/SCF/settings/language

You can also remove caches in your browser to check if it helps.

Kate

Joseph Chung Yin · Accepted Answer

@Andréas Cohen

Welcome to the community.  Please check the "Language support" for Portal to see if there are any yellow dot warning stating something like "translation needed".  If so resolve that issue, then your portal adjustment should work -

jira/servicedesk/projects/HDTEST/settings/language

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.