Which role determines the Customer List for Service Desk 3.1.9?

Question

In the Users and Roles section for my project, there doesn't seem to be anyone in the Service Desk Customer role but our entire company is in the Customer List. The Users role has our jira-user group.

We do not want anyone to use the support portal for this SD. Only create issues through Jira.

It appears that the Users and Service Desk Customer role controls the Customers List. Is this correct? Why wouldn't the Service Desk Customer role control this list?

support_o8h52r · Answer

Dear Angela,

just received the solution from Atlassian. You need to change the setting of your "request security" (service desk admin settings) to "Only people on my customers list can raise a request". That solves it.

Kind regards,

Jolanda Strubel

support_o8h52r · Answer

Just wanted to add that we have this problem as well. The groups/persons indicated in the "users and roles" do not seem to limit the access and all our JIRA users are customers. It seems to be an update thing, because for service desks created before the update this does work.