Unable to Drag & Drop items into a sprint

Question

Hi All,

I have a new installation of JIRA on a windows server (2008 R2) and is configured to work with IIS. Most of the things work but I am unable to drag and drop items from the backlog into a sprint. It gives me "Method not allowed" error. There are other places where the same error occurs as well.

I am posting this here as Attassian wont support my configuration. At this moment though JIRA is installed I am unable to effectively use it.

Not sure what else I could set but any and all help is highly appreciated.

I am logged in as Administrator with full permissions

Atlassian wont support as I used IIS for Proxy. I could not find a way to have tomcat directly serve the pages outside of the server box because all the IPs assigned to the box are being already served by IIS.

FYI.. JIRA is configured as a subdomain

Additional Note: I am able to drag and drop when I use localhost on the server itself.. the issue is only when connecting from outside of the server box.

Thanks
Ananth

Nic Brough -Adaptavist- · Answer

Right, that makes sense.  A bad configuration WILL break all sorts of interesting things - anything more clever than plain simple html is prone to fail.

I'd suggest fixing that.  Start by choosing what url you want to use JIRA on, set that as the base url, configure IIS correctly to proxy to it, and stop using RDP.

Ananth Godavari · Answer

Gabrielle and Nic: the permissions are set right and I am able to drag and drop when I RDP to the server and use localhost:9000 to login to Jira. Jira is configured (or misconfigured I think) to work as jira.somedomain.com so my team can login and use it. my users do not use RDP. This is where the issue of drag and drop occurs. Note: I am performing the drag and drop test using the same username and it works one way (using localhost) and not the other (using subdomain)

According to Atlassian its a proxy configuration issue because I am using IIS therefore they wont support it.

Nic Brough -Adaptavist- · Answer

As Gabrielle implies - admin does NOT mean you can do everything (that's a terrible approach to permissions and security and it's absolutely right that Atlassian don't do it).

Check the permissions on the project (specifically, schedule and edit) and make sure you match the rules that allow you to work with sprints.