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Why are "Issues in Epic" missing from Epics when the user is anonymous?

Arc IT Helpdesk

I've decided to open up our team JIRA installation to the business so that they can track progress on projects. In our setup, each project is an epic.

Users outside the team are anonymous and for some reason they don't see the list of issues in the epic. Proper users (i.e. the development team) do see the list of issues in the epic.

Any ideas why this might be happening?

Accepted answers

Andreas Haaken (APTIS)

Yes, the functionality of the list of issues is a jira software feature.

But you might override that with epic sum up, that gives you a side panel with drill down, showing that list on click 😉

All comments

unknown

How are your project permissions set? It sounds like you would need to have the 'Browse projects' permssion granted to 'Anyone' in order to see the issues. You'll probably want to create users for the business team unless you want your issues open to the public.

Steven F Behnke

I think (but am not sure) that this is because no JIRA Software functionality can be granted anonymous access. Anonymous users cannot see Kanban/Scrum boards, they cannot create Epics. Perhaps they cannot even use the Epic Link field, required to show issues related to an Epic.

Andreas Haaken (APTIS)

Yes, the functionality of the list of issues is a jira software feature.

But you might override that with epic sum up, that gives you a side panel with drill down, showing that list on click 😉

Arc IT Helpdesk

Thanks Andreas. Epic sum up does a great job of exposing the information business users will need!

Dena McClure

Just ran into this problem myself. What is the epic sum up feature? Is it an addin?

Sten Sundelin

That is correct.

Epic Sup Up

Tessa Tuteleers

I just ran into this problem myself so just want to add: Check if your user has a JIRA software license (maybe - as it was in our case - they only have a Service Desk license.)

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