Jira Ticket creation via email oddity

Gaven Ray

We have a project that is set up to create tickets via email with a default reporter. This works as expected when the person does not have an account (IE:gmail.com account). The issue is we have users that do not have an active Jira account (because they do not need it) but show up in Jira because they have a Confluence account through or Crowd server. That user could not open a ticket in the project because of the following error:

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"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"

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Would they be able to (as I suspect) create a ticket if I gave create permissions to confluence-users?

 

Dave Theodore [Coyote Creek Consulting]

If they are a valid user (which is true in your example,) they will need to be able to log in to Jira  and have permission to perform the action (comment, create) in the destination Project. You can probably get around this by using JEMH. It is good at trickery like this.