Activity calendar/report

Question

Hi,

How can we view reports per agent to see how much time agent spent, on what ticket during a day?

I know that you have different addons, but after contacting 2 top addon's vendors, both said there's no integration to Jira's workflow, so agent need to do workflow (In Progress, Waiting for Customer, Resolved, etc.) and separately be adding work time per ticket manually into their addons. But we just need to generate reports/calendars based on the Jira's worflow.

Thank you,

Pavlo Mnykh

Pavlo Mnykh · Answer

Any updates?

Thank you,

Pavlo Mnykh

Pavlo Mnykh · Answer

But I cannot see anything like calendar per agent in that addon.

f.e. we have two agents Joe and Jimmy. I want to see how much time and on what ticket each of them spent during this week.

Thank you,

Pavlo Mnykh

Jack Brickey · Answer

To assess “effort” the user would need to log time spent. If you wish to measure “duration” an issue is in a status the maybe consider an addon like Time in Status.