Added new group to Jira but it's empty

Sean Dunaj

I have 4 separate Jira groups in AD. I added a 5th group, added the users, forced a sync, the group was imported but it's empty. I waited a few hours to see if they would sync over time but still nothing. Is there anything i can do to force the user to show up in the group inside Jira?

Vero Rivas

Hi @Sean Dunaj 

   Look at this post, maybe can help you

   https://support.atlassian.com/user-management/docs/create-and-update-groups/

   In the worst case scenario, open a support ticket

   https://support.atlassian.com/

Cheers