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Email Requests- OAuth 2.0 "OAuth token not defined for connection. OAuth Authorisation required."

Aaron Vo

Our Jira's email requests using OAuth 2.0 used to work, but now it's not parsing emails.

We tried recreating the OAuth integration, and the test from there is successful, but setting up email requests returns the error "OAuth token not defined for connection. OAuth Authorisation required."

Any ideas what the fix may be?

Accepted answers

Aaron Vo

After about 3 days, it eventually started working again. Related post below.

https://community.atlassian.com/t5/Jira-Service-Management/Microsoft-Oauth2-0-for-incoming-mails/qaq-p/1495916#U1878308

All comments

Aaron Vo

After about 3 days, it eventually started working again. Related post below.

https://community.atlassian.com/t5/Jira-Service-Management/Microsoft-Oauth2-0-for-incoming-mails/qaq-p/1495916#U1878308

Matt Baillargeon

We are experiencing the same issue. It works for one of our service desk email request mail boxes but the other one gives us the error you are getting.

"OAuth token not defined for connection. OAuth Authorisation required."

The test connection works fine and all the scopes are set up correctly.

Maybe I need to wait a few days like you said for it to start working.

Dan Knapton_scy217

Did waiting help? I am experiencing this same issue now.

Matt Baillargeon

The fix was making sure that the account that is authenticating the oauth has SendAs and Full access for the mailbox.

Megan Liou

We are experiencing the same issue. The test connection works fine, and all the scopes are set up correctly. but gives us error: OAuth token not defined for connection. OAuth Authorization required."

The mailbox we configured for the service desk email request is linked mailbox, there is no option to grant send as and full access. Any idea?

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