Unable to delete bulk issue

Question

Hello Team,

Am unable to delete bulk issue from issue navigator , when i tried it's showing XSRF Security Token Missing.

ERROR

XSRF Security Token Missing

Jira could not complete this action due to a missing form token.

You may have cleared your browser cookies, which could have resulted in the expiry of your current form token. A new form token has been reissued.

Request URL: /secure/views/bulkedit/BulkDeletePerform.jspa

The original input has been captured and you can retry the operation.

Sorry, but any file attachments in the original input will be lost.

Laura Holton _ACE Manchester_ · Answer

Hi @Sunil kumar 👋

The error is not easily reproducible and seems to occur at random, affecting several users on several different projects and operations.

This XSRF error occurs by several reasons. Each is mapped as the same number on Cause and it's correspondent Resolution. Lastly, there are two workarounds

The occurrence of this error might've started or increased after upgrading from a previous version of Jira to any more recent than 8.4.0.

Workarounds

Jira 8.5.3 or later

If none of the previous solutions worked out, you may enable this feature flag (aka dark-feature) to revert back to the pre 8.4 XSRF checking method:

com.atlassian.jira.security.xsrf.session.token.disabled

Jira 8.5.2 or earlier

You may temporarily disable XSRF checks by including the following to the jira-config.properties, following the instructions on Edit the jira-config.properties file in Jira server.

jira.xsrf.enabled=false

We advise resorting to this workaround only temporarily, while you work on upgrading Jira to a version that this issue's been fixed for your scenario or that you're able to apply the feature flag workaround instead.

Read the full article 'XSRF Security Token Missing errors in Jira 8.4.0 and later' here.

I hope this helps but if you have any other question just ask away 😃

All the best,

Laura

Pramodh M · Answer

Hi @Sunil kumar

Multiple Reasons. Please follow KB Article here

https://confluence.atlassian.com/jirakb/xsrf-security-token-missing-errors-in-jira-8-4-0-and-later-1032258314.html

Thanks,
Pramodh