Why creating a field mandatory in a screen is affecting other screens.

Question

I have created a new field and attached it to a screen. I also made the field mandatory for the screen it is associated with. It works perfectly for that screen.

However, as I have made the field as mandatory, it is affecting many other screens where the field is not present.

Can anyone help me in solving the issue.

Nic Brough -Adaptavist- · Answer

Ok, there's an assumption you've been making here that is wrong.

There is no way of making a field mandatory in a screen in Jira.

The field configuration where you are setting the mandatory flag has no connection to a screen.  If you make a field mandatory with a field configuration, then it is mandatory for all actions (create, edit and transition).  Mandatory means "must not be left blank", not "must be entered when you do something"

What you need to do here is

* Rethink where you are making a field mandatory, given that mandatory means "the issue cannot have this field blank on any create, edit or transition action"
* Separate out field configurations - you can set up many of them, and associate each one with individual project and issue types.  (So you can do stuff like "field X mandatory in project X for Bug issue types, but optional for Features in X, but mandatory for all issue types in project Y")
* If you do need to have fields that become mandatory later in the life-cycle of an issue (imagine an incident for example - your "root cause" field can't be filled in until you've investigated the problem, but you don't want to close the issue without it being filled), then you should make the field optional, and use a workflow validator to force people to enter it when they go through certain transitions

Avik Mukherjee_n9h4i1 · Answer

If I am following

issues --> field configurations --> default field configuration --> now make the field is optional in default field configuration

It affects other projects as well. even though the field or screen is not used for them. In the default field configuration, it is showing shared with 46 other projects. So, I am getting worried if I am making a field mandatory where it will affect. I had done it once, but may people in the organization is saying they cant create the new issues, as it is asking to fill-in some field which are not even in their screens.

Thanks,

Avik

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hi you can go to --> issues --> field configurations --> default field configuration --> now make the field is optional in default field configuration.

Steps for new

1.  Settings --> issues --> Field Configuration Schemes --> Add field configuration scheme  from right side top user.

2. Create new field configuration --> Settings --> issues --> field configurations -->  Add field configuration

3. Make the required field mandatory in step "2"

4. Now go to "1", newly created Field configuration scheme and add step 2 with issue type.

5. Assign "1" to Jira Project.

Please follow the above and let me know if any difficulties.

Thanks