Read only Admin access to user?

Question

One of our vendor needs admin access to our production instances for migration / upgradation analysis. Is it possible to give him read only admin access?

Thanks,

Shanmuka

Joe Pitt · Answer

It's not uncommon for Jira to have users that are inactive which means they can't logon. I haven't used the DB statistics but I suspect that is what is going on. Users shouldn't be deleted, but made inactive which means they can't logon and do not count against the license.

unknown · Answer

@Joe Pitt unrelated question , what is the difference between users showing in DB statistics and number of users having application access. For example in my instance it's showing 13k users in DB statistics where are we have only 4k licenses (2k JSW+2k JSD. Can you please clarify this. Also if we plan to consider purchasing licences, which number do we need to take into account. Thanks in advance.

unknown · Answer

Thanks again for the response. Since it's production instance my manager n senior admins are little hesitant to give Admin rights.