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log in to jira

fereshte kh

hello friends...my jira account is for 5 years ago and I have not logged in to my account since 5 years ago...Is there any way to access my account or my account is disabled?

also I forgot my username and password

it is very Important for me to access my account...thanks for your help

Accepted answers

Hakeem Olasupo

You can send a mail to admin to confirm the status of your account. Or rather try resetting the password through the email address you registered with.

I hope that helps 😜

All comments

Alexander Pappert

you could ask the admin to check if your account is still exisiting/disabled

try the "forgot password" link with your mail

Hakeem Olasupo

You can send a mail to admin to confirm the status of your account. Or rather try resetting the password through the email address you registered with.

I hope that helps 😜

fereshte kh

thanks @Hakeem Olasupo but i am jira administrator and i did not receive the password recovery email...is it possible that my account was diabled after 5 years ?is there another way to access my account? thank you

fereshte kh

thanks @Alexander Pappert but i am jira administrator and i did not receive the password recovery email...is it possible that my account was diabled after 5 years ?is there another way to access my account? thank you

Alexander Pappert

@fereshte kh you are the only admin user?

got some master admin account (thats why you should create one, if password is lost and you are the only admin)?

are the normal users using the jira instance?

then there should be someone else who did the admin stuff in the last 5 years

fereshte kh

@Alexander Pappertthere is only one admin account and i am the only jira admin...even the normal jira user did not receive password recovery email...i am worried that my jira account was disabled because i have not logged in to my account since 5 years ago:(

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